Where does the digital divide lie ?

Sundar Sampath hits a second sixer! “Where does the digital divide lie?”

Some thoughts on technology -The Great Digital divide -Part 2 of 3

But is that enough? 
If someone believes that a onetime selection or implementation of a financial, CRM or business workflow system can guarantee success, then I have a Taj Mahal to sell to them! Let me add some dimensions to this.
–        Growing scale of the business
–        Evolving complexities
–        Newer compliances
–        Ever changing customer preferences
–        Uncertainties in operating markets
–        Disruptions in digital landscape including AI and ML
The question is how does a business travel through all the above and more importantly keep transforming their building blocks dynamically?
And more importantly, does a SME possess the same tools as a big enterprise to adopt to the above changes?

The X factor
Time and again, we have seen how some bigger and better enterprises not only traverse through the VUCA landscape but also stay ahead of the curve. The key is to understand the secret sauce behind this. As we all know technology landscape including the products, services, the tools and techniques are reasonably democratized but if that is the case why some companies (especially the big ones) are able to take advantage while others fall behind or even fail?
What separates the winners from the rest?

Strategic approach to technology
One of the significant winning approaches is to realize that Technology is at the core of the business rather than seeing it as an enabler. Successful organizations make this paradigm shift much earlier and hence a technology executive is always a part of the C Suite (Chief Technology Officer or a Chief Information Officer). The CTO/CIO is at the forefront, aiding the core business to adopt technology optimally to suit the ever-changing needs of the business. He/She works with the CEO, CFO, CHRO and more importantly with Chief Revenue/Sales and Marketing officers given how digital/tech strategy is crucial for Revenue augmentation these days.

And this is where the great digital divide lies !!